Update 11 May 2020 – Business as usual with a twist!

The Federal Government has announced a move to Level 1 restrictions, effective from 11 May 2020.

All paediatric dentistry can be performed!  It is great news that we are one step closer to normality, however a Level 1 restriction will mean stringent screening of our patients prior to their arrival in the surgery, additional disinfection and sterilisation measures, social distancing by staggering patient appointments and reducing the number of patients through the surgery.  To accommodate these safety measures, our surgery will be open 6 days a week with extended opening hours in an effort to protect both our patients and our staff.

The additional safety measures we have adopted include:

  • Encouraging Online Form Submissions
  • Encouraging 1 accompanying parent per child
  • Staff and Patient screening
  • Reduced wait times and crowds in the clinic
  • Ensuring distance between families
  • Our staff will wear appropriate Personal Protective Equipment
  • Our staff will be following Stringent Disinfection and Sterilisation Protocols
  • For all patients who are either unwell, or may be at risk of COVID-19, we will continue to perform teleconsultations

How will this affect my child’s appointment?

In an effort to accommodate social distancing, we are aiming to stagger appointments and reduce the number of patients in the surgery.  Therefore, many of our patients will be contacted to shuffle their appointments. We apologise for any inconvenience and hope that families may be able to take advantage of our extended hours and Saturday appointments.

My child’s appointment was cancelled and has not been reappointed.

We will be very busy this week arranging a new roster to take our practice to Level 1 restrictions. If you haven’t heard from us by the end of the week, please contact us next week, from Monday 18 May to reschedule your appointment.  We appreciate your understanding and patience throughout this challenging time.

Who should not attend the practice?

  • Confirmed Case of COVID-19
  • Probable Case – A person who has not been tested, with fever (>38 degrees celsius ) or history of fever (eg night sweats, chills) OR acute respiratory infection (eg cough, shortness of breath, sore throat) AND who is a household contact of a confirmed or probable case of COVID-19
  • Suspect Case – A person who has not been tested, with fever (>38 degrees celsius ) or history of fever (eg night sweats, chills) OR acute respiratory infection (eg cough, shortness of breath, sore throat)  AND
    • In the past 14 days prior to illness onset:
      • Close contact with a confirmed or probable case
      • International or interstate travel
      • Passengers and crew who have travelled on a cruise ship
      • Healthcare, aged or residential care workers and staff with direct patient contact
      • People who have lived in or travelled through a geographically localised area with elevated risk of community transmission, as defined by public authorities.
    • Hospitalised patients, where no other clinical focus or infection or alternate explanation of the patient’s illness is evident.

If I fit the criteria above, what can I do if my child is in pain?

Please contact our surgery and our receptionist will guide you through how to make a teleconference appointment.

When can a patient who fits the above criteria re-attend the practice?

You must have reached the end of any mandatory quarantine period, or no longer at risk of being infectious. A patient with a confirmed case of COVID-19 must have clinical documentation from their Doctor confirming no viral load.

Unsure about eligibility?

If you are unsure whether you are eligible for treatment at this time – please contact our Bicton surgery on 9339 8200  or our Cockburn Surgery on 9499 4222 where one of our friendly receptionists can assist you with any questions.